Why Race Matters in the Amanda Knox Case

Given the popularity true crime series covering O.J. Simpson, JonBenà ©t Ramsey, and Steven Avery have recently enjoyed, it’s no surprise that Netflix released the documentary â€Å"Amanda Knox† on Sept. 30 to enormous fanfare. The program stands out from others on Knox—the U.S. exchange student in Italy  accused of killing her British roommate  in 2007—in that it is largely told from her perspective. Teasers for the film show Knox sans makeup with a severely cut bob. Her features are now angular, the round cheeks that led the European press to call her â€Å"angel face† gone.   â€Å"Either Im a psychopath in sheeps clothing or I am you,† she says sternly. But the documentary only pretends to be interested in pinpointing the real Knox. The omission of information that reflects badly on her makes that clear throughout. Whether she’s guilty or innocent was never the most compelling aspect of her case, anyway—the culture clash, the false accusation of a black man for the crime, the slut-shaming and the idea that U.S. courts are somehow superior to Italian courts—are what drew in people from across the globe. Nearly a decade after Meredith Kercher’s murder, my questions about the case are unchanged. Would the press have given Knox as much attention if she’d been a student of color accused of killing her roommate abroad? Would Kercher, born to an English father and an Indian mother, have garnered more press had she been a blonde like Natalee Holloway?  People of color make up a disproportionate amount of crime victims and those falsely convicted of crimes, but they do not generally become celebrities like Knox and other whites, such as Avery, Ryan Ferguson and the West Memphis Three have.   The Central Park Five, the group of black and Latino teens wrongly convicted of attacking a white woman jogging in 1989, are the exception to the rule. Their conviction was the subject of a 2012 Ken Burns documentary. But from the outset, the public widely believed they were guilty. Donald Trump even referred to them as â€Å"animals† and took out a newspaper ad calling for their executions. When the real attacker confessed, Trump refused to apologize for his previous comments. In contrast, when he heard about Knox’s murder case, he offered to help her, demonstrating how an accused person’s race and gender affect public perception of her guilt or innocence. Reflecting on the Knox case in the age of Black Lives Matter makes it rather comical that Americans argued that the U.S. legal system was more just than the Italian counterpart. Only a few days after Knox’s 2009 conviction for killing Kercher, I wrote about my concerns with media coverage of the case for the now-defunct Racialicious blog. The conviction was later overturned, but my observations about Knox’s defenders remain relevant today as the Netflix documentary shines a spotlight on her case once more. Here’s what I had to say:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  * * * I first heard the name Amanda Knox nearly a year ago. As someone who, like Knox, traveled to Europe to study abroad, even visiting Italy during my time there, I sympathized with the young Seattle woman charged with killing her roommate while an exchange student in Perugia, Italy. Numerous articles portray the University of Washington student as an innocent wrongly targeted by a corrupt Italian prosecutor and victimized by Italians who were misogynistic and anti-American. Despite my sympathy for Knox—found guilty of murdering Meredith Kercher by an Italian jury Dec. 4—I take issue with the articles written in her defense. They reveal that America’s ideas about white womanhood have changed little since the 19th century, the whiteness of Italians remains tenuous and black men continue to make convenient crime scapegoats. I’ve no idea if Amanda Knox is innocent or guilty of the charges leveled at her—a jury’s already deemed her the latter—but some American journalists decided that she was innocent long before a verdict was reached. What’s disturbing about some of these journalists is that Knox’s race, gender, and class background played central roles in why they considered her innocent. Moreover, in defending Knox, their xenophobic and arguably â€Å"racist† feelings about Italy came to light. New York Times columnist Timothy Egan is a case in point. He wrote about Knox for the Times both in June and just before the jury issued its verdict in the case. â€Å"All trials are about narrative,† Egan remarked in the summer. â€Å"In Seattle, where I live, I see a familiar kind of Northwestern girl in Amanda Knox, and all the stretching, the funny faces, the neo-hippie touches are benign. In Italy, they see a devil, someone without remorse, inappropriate in her reactions.† What makes these â€Å"touches† benign—simply the fact that, to Egan, Knox was â€Å"a familiar kind of Northwestern girl?†Ã‚  While waiting to be interrogated, Knox reportedly did cartwheels. Egan chalks this up to Knox being an athlete. But if Donovan McNabb or LeBron James were being investigated for murder and did cartwheels during an interrogation, would their behavior be taken as that of a benign athlete or make them look unfeeling and flippant? Egan attempts to undermine Italy by making it appear as if sinister Italians were angling to punish this girl who not only reminds him of numerous girls from the Pacific Northwest but also of his own daughter. Yet, non-Italian friends of British murder victim Meredith Kercher considered Knox’s behavior to be strange as well, counteracting Egan’s attempts to discredit Italian sensibilities. â€Å"While I was [at the police station] I found Amanda’s behavior very strange. She had no emotion while everyone else was upset,† Kercher’s friend Robyn Butterworth testified in court. And when another friend reportedly remarked that she hoped Kercher hadn’t suffered much, Butterworth recalled Knox replying, â€Å"What do you think? She f___ing bled to death.† At that point, Butterworth said, the way Kercher died hadn’t been released. Amy Frost, another friend of Kercher, testified about Knox and Knox’s boyfriend at the time, Raffaele Sollecito. â€Å"Their behavior at the police station seemed, to me, really inappropriate,† Frost said. â€Å"They sat opposite each other, Amanda put her feet up on Raffaele’s legs and made faces at him. Everyone cried except Amanda and Raffaele. I never saw them crying. They were kissing each other.† Egan could have written a defense of Knox that focused on the fact that there was virtually no physical evidence of her having been at the crime scene and what little there was came under dispute because it was collected more than a month after the murder and, thus, thought to be contaminated. Instead, he chose to characterize Italy as a nation of backward, inane people. â€Å"As this week’s closing arguments showed once again, the case has very little to do with actual evidence and much to do with the ancient Italian code of saving face,† Egan wrote on  Dec. 2. Just as Egan chose not to explain why Knox’s odd antics during her interrogation were benign, he doesn’t explain why â€Å"saving face† is an â€Å"ancient Italian code.† It’s seemingly so just because he declares it to be. In the same editorial, he discusses the Italian jury much in the same way whites have traditionally discussed people of color, such as Haitian practitioners of Vodou, Puerto Rican practitioners of Santeria, Native American medicine men or African â€Å"witch doctors.† â€Å"Their verdict is not supposed to be about medieval superstitions, sexual projections, Satan fantasies or the honor of a prosecution team,† Egan writes. Egan implies Italy’s legal system is filled with people who can’t be trusted to make rational decisions, a matter of crucial importance when the future of a young American white woman is at stake. How horrible that Amanda Knox’s fate is in the hands of these crazy Italians? These people still believe in superstitions and Satan, for heaven’s sake! The way Egan and Knox’s own relatives described Italians reminded me that Americans haven’t always regarded Italians as white. This makes undermining the rationality and trustworthiness of the Italian people and court system go largely unquestioned. In a book called Are Italians White?, Louise DeSalvo writes about discrimination Italian immigrants to America faced. â€Å"I learned†¦that Italian-Americans were lynched in the South; that they were incarcerated during World War II. †¦I later learned that Italian men who worked on the railroad earned less money for their work than ‘whites’; that they slept in filthy, vermin-infested boxcars; that they were denied water, though they were given wine to drink (for it made them tractable)†¦Ã¢â‚¬  Some of the comments about Italians in the Knox case certainly seem like throwbacks to a time when Italians weren’t viewed as white. I have a hard time imagining that if Knox had been tried in England, consistent efforts would be made to discredit the British judicial system. To make matters worse, while American xenophobia is being aimed at Italy, American supporters of Knox are painting Italy as anti-American. Former prosecutor John Q. Kelly even used racialized language when discussing Knox’s plight, likening treatment of her to â€Å"a public lynching.† Isn’t this how racism works today? People who exhibit clearly racist attitudes and behaviors accuse President Obama of being anti-white or blame Al Sharpton and Jesse Jackson for perpetuating racism rather than historic, institutionalized white supremacy. After Knox was found guilty of murder, U.S. Sen. Maria Cantwell stated, â€Å"I have serious questions about the Italian justice system and whether anti-Americanism tainted this trial.† This argument of anti-Americanism falls apart considering that Italian national Raffaele Sollecito was also found guilty of murder. Are we to believe that an Italian jury would sacrifice one of its own to spite America? The problematic racial overtones in the reporting of the case not only involve Italians but black men. Following her November 2007 arrest, Knox wrote to police that bar owner Patrick Lumumba killed Kercher. â€Å"In these flashbacks that I’m having, I see Patrik [sic] as the murderer, but the way the truth feels in my mind, there is no way for me to have known because I don’t remember FOR SURE if I was at my house that night.† Because of Knox’s repeated insinuations that Lumumba murdered Kercher, he spent two weeks in jail. Police ended up releasing him because he had a solid alibi. Lumumba sued Knox for defamation and won. While Egan has mentioned that Knox mistakenly linked Lumumba to Kercher’s murder, he quickly let her off the hook for it, as did a commenter at women’s Web site Jezebel who remarked: â€Å"I don’t judge her for that at all. She was held in an Italian prison, questioned for days, and encouraged to ‘confess.’† But to ignore Knox’s transgression on this front is to ignore the history of sympathetic (but guilty) white Americans fingering black men for crimes the men never committed. In 1989, for instance, Charles Stuart shot and killed his pregnant wife, Carol, but told police that a black man was responsible. Two years later, Susan Smith murdered her young sons but told police initially that a black man had carjacked her and kidnapped the boys. Although Knox said that she fingered Lumumba for the crime under duress, her doing so casts suspicion on her and shouldn’t be overlooked by those who find it hard to believe that a pretty American coed is capable of murder. Another black man, Rudy Guede from the Ivory Coast, was convicted of killing Kercher before Knox and Sollecito were, but evidence suggested that more than one assailant was involved in Kercher’s demise.  If authorities believe that Guede didn’t act alone, why is it difficult to believe that Knox also played a role in Kercher’s murder? After all, Knox gave inconsistent statements about her whereabouts the evening of Kercher’s death and did not call police after reportedly finding the door to her home wide open and blood on the floor. To boot, her lover, Sollecito, bought two bottles of bleach the morning after Kercher’s death allegedly to clean up the crime scene, where police found his bloody footprints as well as Knoxâ €™s. These facts hardly reflect well on Knox, so I’m willing to consider her guilt as well as her innocence. Perhaps her use of hashish the night of Kercher’s death clouded her memory. But those who refuse to consider that Knox is guilty, all the while attacking the Italian justice system, remind me of those who struggled to believe that Lizzie Borden hacked her parents to death in 1892. â€Å"The horrific ax murders of Andrew Borden and his third wife, Abby, would have been shocking in any age, but in the early 1890s they were unthinkable,† writes Denise M. Clark in Crime Magazine. â€Å"Equally unthinkable was who wielded the ax that butchered them†¦The idea that the murderer could possibly be†¦Lizzie took days to register with the police – despite overwhelming physical and circumstantial evidence that pointed only at her†¦.What would end up saving her was the remarkable violence of the murders: The murders were simply too grisly to have been committed by a woman of her upbringing.† Isn’t this the argument that Egan makes when he described Knox as a benign hippie type from the Pacific Northwest? Knox, we’re told, worked multiple jobs to save up money to study abroad. She excelled in athletics and academics  alike. Girls like her don’t commit murder, many Americans believe. And if she were tried stateside, perhaps she would have gotten off as Lizzie Borden did. But apparently, Italians aren’t burdened by the cultural baggage that weighs down America. White and female and from a good family don’t equal innocent.

Legal And Ethical Issues Of Medical Consent - 1559 Words

In Australia it is a requirement for a person to give consent when receiving any medical treatment. Whether it be consent by an adult on behalf of a minor or an adult consenting for themselves. This concept appears to be quite candid; however when faced with a complex and challenging situation, it becomes difficult to distinguish the validity of the individual’s consent. The case Re Bruce [2015] will explore the legal and ethical issues of medical consent in exceptional circumstances. The examination of relevant legislation including the Guardianship and Mental Health legislation and the Universal Declaration on Bioethics and Human Rights will assist in answering this question. Furthermore, a number of stakeholder positions, such as spouses, medical practitioners and contents of the law and its application in practice will be investigated in order to identify if this case possess a lawful justification. Legal Issues: There are four major elements involved on the concept of consent to medical treatment to establish its validity. These elements consist of: decision-making capacity, voluntariness, informed consent and consent to the specific treatment. Common law ensures that a competent person over the age of 18 has the right to accept or refuse the commencement of invasive procedures. This can be communicated verbally, written or it can be implied. 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Managing People and Organisation for Framework-myassignmenthelp

Question: Discuss about the Managing People and Organisation for Analytical Framework. Answer: Introduction Employees are the most important as well as the major resource of every organization and allocating them to the positions they are worthy of are the responsibility of the Human Resource Management. This report is going to elaborate on an insight view of Sir David E. Guests Human Resource Management Journal. It is going to focus on the three basic question related to what the author mean by the term employee well-being; why is employee well-being important in the field of HRM; and what is the purpose of the framework that the author has proposed. Finally the report shall end up with a conclusion that shall sum up the whole paper in a precise manner. Discussion Employee Well-being By the term employee well-being David E. Guest refers to the part of overall well-being of an employee that he perceive to be purposive primarily by his work and could be affected by the interventions in the workplace. It is associated with the physical and managerial workplace considerations, advancement and the psychological health of the employees. Importance of employee well-being in the field of HRM Employee well-being is associated with their physical and emotional health, which are likely to affect the performance of the employees in their workplace (Guest 2018). The employees with good mental and physical heath are committed to their job roles, as they feel appreciated and supported by their seniors/employers. They then willingly go to the extra miles, knowing that their efforts will be recognized and rewarded. On the other hand, un-healthy employees or the employees with physical or emotional issues call in sickness more often. They probably do not work at their utmost productive level, which in turn affects the overall business. On the other hand, supplying the employees with a supportive environment, which puts focus on their wellness, will create a happier working team. Supportive environment, when paired with benefits like competitive pay and retirement options motivates the employees to stay with the company for a long haul. Purpose of the framework proposed by the author The framework proposed by David E. Guest sets out an optional approach to the Human Resource Management, which gives importance or priority to the practices that are designed particularly for enhancing employee well-being as well as for building a positive employment relationship (Guest 2018). The main purpose of the article is to promoting awareness of the fact that both these elements are equally essential for improving the organizational and individual performance. Conclusion From the above discussion it is to be concluded that employee well-being is directly proportional to organizational performance. Taking care of employee well-being is an essential part of the HRM practices, as there is a very strong linkage in between supportive workplace and happy employees. Employees feels more motivated when their physical and mental needs are look after by the organization. Hence, making the employee well-being as a priority would always have a favorable and positive return on the workforce performance and availability of the organizations. References Guest, D. 2017, Human resource management and employee well-being: towards a new analytical framework, Human Resource Management Journal, Vol. 27, No. 1, pp.22-38.

Madde Poulter Essays - Abuse, Shania Twain Live, Shania Twain

Madde Poulter Professor Wedemeyer Song Analysis The song "Black eyes, Blue tears" demonstrates how it is to leave a domestic violence relationship. Tempo- upbeat and is at a moderate pace, very casual Timbre- soft-toned but upbeat Pitch- middle and high pitches Rhythem- The song is fun to sing and has more a positive vibe when normally songs about abuse are down and The song makes me feel empowered and to make you strong enough to realize what you are worth The chorus simply is "Black Eyes, i don't need em, blue tears give me freedom" The refrain is "begging, please no more" The verses are "No more rolling with the punches, no more usin or abusin'" and "no more crying in the corner, no excuses no more bruises." The chorus is obviously repeated but some words frequently mentioned are bruises and and freedom, pretty much saying she wants freedom from this life she had before with bruises and abuse. Shania Twain was in a domestic relationship w her father, and had to help her mom out of the situation. She was also raped by her father, almost forcing her family to run away from this man. Shania lived in Poverty and how she was able to become the country- pop star she is, took alot of hard work. Shania claims "I was more to be a fighter and a survivor" Black eye is a symbol for abuse Freedom is a symbol of freedom from her dad Its about being in a bad situation and having your own voice and power to leave Domestic violence is something that is sometimes overlooked and not many people realize that they have the strength to leave a situation which is sometimes the hardest part about the relationship. The conflict is pretty self explanatory- leaving an abusive relationship All of the lyrics are pretty powerful, not one just sticks out http://oneweekoneband.tumblr.com/post/101422017189/shania-twain-black-eyes-blue-tears-out-of-all another analysis of the song " While revenge songs certainly are fun to sing and certainly have a sort of kickass quality about them, the fact is that in most domestic abuse situations, the abused will not retaliate by shooting the abuser or dropping their body in a lake. Sometimes leaving is the hardest choice to make. ** i know this isn't a real analysis but go w it** Critique The thought of leaving an relationship especially an abusive one is always a scary thought. You never know what might come after you finally have strength to leave. The song "Black eyes, blue tears" is a great song for woman who need the strength to do that. Shania Twain has a past of domestic violence and this song reflects how she was able to build up courage from that. The song explains how she doesnt want black eyes anymore from abuse and came up with strength and she is done begging for it to stop and made a movement for herself. Domestic violence is a serious issue these days and the fact that Shania was able to make an upbeat positive song about controlling the domestic violence relationship you are in, and teaching you its ok to stand up for yourself is amazing. I also found out that everytime the song is sung in concert, money gets donated to domestic violence foundation and that shows how much Shania actually cares about the issue and wants everyone to have strength like sh e did.

Executive summary of overbooking Essay Example

Executive summary of overbooking Essay Travelodge is the first budget hotel launched in 1985 in UK. It operates 380 hotels with 26,500 room in the UK. Travelodge is be aftering to turn 1000 more hotels by 2020. It employs above 5500 people and 87 % of the engagement are made online. The UK hotel market is estimated around 700,000 suites ( beginning: Melvyn Gold, Qualification of serviced adjustment supply in UK , December 2007 ) UK hotel market is segmented chiefly into four classs, Brander full service which has 14 % of the market portion, branded budget 12 % branded mid market 62 % and unbranded mugwumps 62 % .the current economic environment has seen addition in bead out of unbranded mugwumps and people prefer to book with branded budget due to web coverage, trade name strength strong balance sheet and distribution. We will write a custom essay sample on Executive summary of overbooking specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Executive summary of overbooking specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Executive summary of overbooking specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Grant Hearn, Travelodge CEO, commented: 2008 was another record twelvemonth of growing for the Travelodge trade name with over 19 % gross growing . Room sold increased by 9 per centum to 6 million The growing of Travelodge has been unbelievable but company faced a few challenges and one of the major challenge company is confronting is overbooking. Overbooking is one of the of import gross direction tool in hotels operation direction to run efficaciously and heighten profitableness. Gross Management is seen as an of import technique in the hotels operation and hence to maximise their grosss, hotels are progressively implementing Revenue Management patterns ( Hwang and Wen, 2009 ) . As a effect of implementing such systems, many companies in the service sector such as hotels consistently overbook capacity in order to maximise the gross at one peculiar point in clip ( Wangenheim and Bayon, 2007 ) . If overbooking is non implemented right it can ensue in loss of room gross, loss of hotel repute, decreased client trueness and lessening hotels profitableness. This study discusses the chief features of overbooking and its impact on the company in theoretical and practical prospective. Theoretical penetrations of overbooking One of the cardinal constructs in Revenue Management is overbooking. The pattern of overbooking can be defined as corroborating more reserves than the hotels available physical capacity to supply the service. ( Ivanov, 2006 ; Ivanov, 2007 ; Chiang et Al 2007 ; McGill, new wave Ryzin,1999 ; Kamath, Bhosale, Manjrekar,2008 ) . Hence, the aim of overbooking is to better the expected net income and alternatively of selling each room one time, net income can be increased by selling it several times ( Birkenheuer, 2009 ) . In fact, overbooking as an built-in portion of Revenue Management has received important attending from literature. From a historical position, overbooking is present in the surveies of Falkson ( 1969 ) , Simon ( 1968 ) , Vickrey ( 1972 ) and many others. The major aim of these surveies was to sketch a control pattern for cancellations. Nowadays, overbooking has become an emerging affair in industries with perishable merchandises. It yields considerable impacts on companies public presentation. In footings of the cordial reception industry, the profitableness of hotels is mostly dependent on their use of capacity. Conversely, demand for suites and extensions of stay are really unstable and are difficult to foretell ( new wave Ryzin, 2005 ) . Hoteliers are challenged by how to find the business of suites for clients who are financially unequal and meanwhile maintain a stable rate of demand given the difficult to foretell fortunes ( Okumus, 2004 ) . This is all possible utilizing overbooking, which enables proper allotment of resources and optimisation of gross revenues. However, maximising the figure of sold suites per dark can non be easy accomplished. One of the most ambitious undertakings of the hotel operation direction is to cover with the unpredictable nature of the clients, because non all booked reserves will turn into existent service ingestion ( Lai et al, 2005 ) . To this terminal overbooking may imply a company from the cordial reception industry non being able to function all its clients decently because of lower figure of ab initio expected people that do non look as agreed. In this regard, overbooking may hold both positive and negative impact. On the one manus, it may ensue in refusal to supply a service, but on the other, it can besides take the signifier of compensation for those booking agents, who can non have the value bundle they have agreed on and paid for ( Kimes and Wagner, 2001 ) . From their practical experience directors know that all non engagements confirmed for a peculiar day of the month will be truly used ( Ivanov, 2006 ) . There are several possible scenarios that can do this. Despite of their reserves, because of different fortunes some invitees cancel their stay and end their reserves, some does non call off their engagement but fail to demo up, or other invitees cut down their stay and as a consequence the room remains unsold and therefore capacity non use is lost everlastingly ( Ivanov, 2006, Talluri et Al, 2004 ; Chiang et Al, 2007 ; Hung, 2004 ; Bitran ; Leon, 1989 ) . Therefore hotels adopt overbooking in order to protect against losingss with no-shows and to countervail the consequence of cancellations and shortened corsets ( Hwang and Wen, 2009 ; Kamath et Al, 2008 ; Selmi, 2008 ; Chiang et Al 2007 ; Hung, 2004 ; Sulistio, Kim, and Buyya, 2008 ) . Impacts of overbooking on hotels operation direction Apart from the chance of the hotel to minimise the consequence of reserve uncertainnesss there are possibilities the figure of cancellations and no shows to be less so the figure of overbookings, so some of the clients will non be accommodated and should be walked to other hotels ( Ivanov, 2006 ) . Therefore, if a hotel decides to use overbooking in its operations it should pull off carefully non merely the chance cost of the unsold room but besides the overbooking costs for alternate hotel adjustment and transit that the hotel has to pay in order to counterbalance a client in instance of overbooking ( Ivanov, 2006 ; Hung, 2004 ) . Besides the apparent fiscal costs happening in instance of walking a invitee holding already booked, costs the lost hotel s good will and repute and the hazards of dissatisfaction, loss of trust, loss of future client trueness are much more expensive for the hotel ( Selmi, 2007 ) . Overbooking policy and control Harmonizing to Selmi ( 2007 ) , the hazard of client refusal appears if the overbooking is no accomplished exactly . In this respect, Kimes ( 1989 ) emphasized on the importance of a clearly stated overbooking policy within the hotel operation direction. The aim of overbooking policy and control is to happen an optimum overbooking degree to maximise the expected gross and to minimise the possible hazard of denied service ( Chiang et al 2007 ) . Netessine and Shumsky ( 2002 ) as cited by Ivanov ( 2006 ; 2007 ) proposed a basic mathematical theoretical account for ciphering the optimum figure of overbookings and harmonizing to his findings the optimum overbooking degree is reciprocally related to the sum of cancellation charges applied the closer the cancellation charge to the room rate, the lower the lost benefit from the unoccupied room and the less stimuli to overbook . In instance of presence of guaranteed and non-guaranteed engagements, Ivanov ( 2007 ) suggests that the optimum figure of overbookings has to be set individually for each type. Alternatively, harmonizing to Hung ( 2004 ) factors that could be considered while puting overbooking bounds include: chances of cancellation and no-show ; room demand distribution over clip and conditions of length of stay ; stay extension chances influenced by the intended length of stay. Furthermore Hung ( 2004 ) assumes that the proportion of cancellations depends on the client class, intended length of stay, twenty-four hours of hebdomad of first stay over, and clip until first stay over. Impact of overbooking on client behaviour Harmonizing to Talluri et Al ( 2004 ) overbooking is often cited in client ailments and remains the primary beginning of dissatisfaction. Furthermore, consequences of an experiment made by Wangenheim and Bayon ( 2007 ) confirm that the pattern of overbooking is likely to be perceived as unjust by service clients. Wangenheim and Bayon ( 2007 ) analyze behavioural effects of the equity towards overbooking by suggesting and corroborating several hypotheses. Harmonizing to their research the negative effects of service failure originating from overbooking are stronger for the high position client than for the low position clients and hence, hotelkeepers have to carefully overbook its high-values categories . Additionally, Wangenheim and Bayon ( 2007 ) stress on the importance that if a hotel ignores the log-run behaviour effects of overbooking, this may take to negative effects on its operations. One such negative effect is proposed to be a client who faces a denied service due to overbooking and still remains hotels client because of either high fixed exchanging barriers or current trueness rank plans. However, in response to the service failure the client may set its investing into the exchange relationship non merely by diminishing the figure of gross revenues, but besides by seeking to take advantage of price reduction offers or buying lower degree services from the hotel ( Wangenheim and Bayon, 2007 ) . On the other manus, Hwang and Wen ( 2009 ) analyze the consequence of the sensed equity toward hotels overbooking and compensation patterns by analyzing clients reactions toward hotel overbooking. Some of their most critical findings from this survey are that adult females are more likely than work forces to experience that overbooking is unjust , clients perceptual experiences to the equity of overbooking is non affected by other client variables including length of stay, rank position, remunerator beginning, reserve channel, and reserve clip ; participants perceived equity toward the hotel s overbooking and compensation policies were strongly correlated with positive viva-voce promotion. One of the most of import consequences of the research shows that the sensed equity of the participants toward the hotel s compensation policy is related to their trueness. Therefore, Hwang and Wen ( 2009 ) propose that hotels should see planing compensations that help positively influence cli ents perceived fairness toward overbooking and that encourage clients on-going backing and trueness. In a decision, issues like finding the optimum figure of extra reserves, minimising compensation cost, and covering with the negative effects from clients confronting a denied service are considered as the most ambitious countries of the pattern of overbooking and every hotel endeavoring to maximise its profitableness should non undervalue them ( Sulistio, Kim, and Buyya, 2008 ) . Practical Deductions of overbooking As the cordial reception industry is germinating, hotel proprietors and hotel directors are invariably seeking to update their attacks in order to accomplish optimum allotment of resources. Novelli, Schmitz and Spencer ( 2006 ) have discovered that hotelkeepers make every attempt to use modern-day engineerings in their concern. By this deduction, hotel directors and proprietors do non merely prolong competitory advantage, but besides create new merchandises and services. In position of this, it can be concluded that execution of new engineerings that create new merchandises is a technological invention ( Evangelista, 1999 ) . On the other manus, the execution of advanced engineerings to a service company can hold a important influence in footings of operational efficiency ( Freeman and Soete, 1997 ) . Additionally, Porter ( 1990 ) supports the latter thesis by foregrounding that the public presentation of a company is extremely dependent on new engineerings. In position of technological inventions today many hotels recognize the importance of overbooking pattern and therefore its execution has become by and large recognized measure toward hotels successful operations. The practical application of Revenue Management and Overbooking incorporates the undermentioned built-in elements ( Vinod, 2004 ) : Figure 1 Revenue Management application Degree centigrades: UsersamadDesktopCapture.JPG Beginning: Vinod, B. ( 2004 ) , Journal of Revenue A ; Pricing Management Market cleavage: Segmenting clients harmonizing to their penchants and disbursement forms is a must to do certain the most appropriate clients with absolutely fitted properties are sold the proper suites that can maximise grosss ( Oliveira, 2003 ) . Specifying rate categories ( stock list pooling ) : Involves making groups of the bing rates that close in footings of value ( Vinod, 2004 ) . Demand prediction: demand prediction is indispensable to find room tenancy. In the context of Revenue Management it is of import as it can command tenancy utilizing the information of length of stay. This can be achieved by possessing informations on rate category demand and continuance of stay ( Vinod, 2004 ) . Supply prediction: earlier and late check-out procedures can besides find room tenancy, which is an component besides involved in Revenue Management. Overbooking control: encompasses gross revenues of suites transcending the maximal available figure of suites to countervail for no shows and cancellations. However, there are some hazards associated with overbooking as it may ensue in grudges from unsated clients who have received an inappropriate room. In such instances hotelkeepers offer compensations and periphery benefits ( Smith, 1982 ) . Harmonizing to Vinod ( 1992 ) Revenue Management can convey 20 % of the entire grosss. Revenue mix control and exclusion processing: involves be aftering of import hereafter day of the months with discretion and fiting them with overbooking degrees ( Vinod, 2004 ) . Performance measuring and direction coverage: closely size uping the Revenue Management processes is indispensable to track down the information quality and future be aftering footing. However, in order to take a hotel into a victorious way, overbooking has to be managed and controlled really carefully. Ivanov ( 2006 ) defines the direction of overbooking as a set of managerial techniques and activities connected with uninterrupted planning, reserve and control and he outlined two chief groups of activities that should be performed in the day-to-day hotel operation. The hotel directors should on one manus, to specify an optimum figure of overbookings for each day of the month and continuously to modify it harmonizing to the market alterations of the hotel and the specific demand and booking spiels and on the other manus, to pull off carefully determinations and operational activities related with walking invitees with overbookings. In this respect, Ivanov ( 2006 ) proposes that factors such as length of stay, suites rates and client position have to be considered by hotel directors while covering with walking a invitee with confirmed reserve. Additionally, Kimes ( 1989 ) analyzes several managerial concerns indispensable for an effectual overbooking pattern and states that top direction can non presume tha t Revenue Management will merely go on, it requires careful planning and preparation . Therefore employees have to be intensively trained in order to clearly understand the purpose and features of overbooking. Furthermore, employees who are straight covering with overbooking determinations have to be sporadically trained how to act in possible client struggles and to take their ain determinations in an unfamiliar state of affairs ( Ivanov, 2006 ) . In order to be minimized the possible client dissatisfaction in instance of overbooking, it is critical for the hotel to set up service recovery programmes with standardised processs and to do employees to be cognizant and follow them ( Ivanov, 2006 ) For a profitable applied overbooking in the cordial reception industry, hotels must understand non merely consumers behaviour but besides to see the impact of competition and the presently economic state of affairs that imposes important supply and demand fluctuations. As hotels compete with each other in order to pull more clients, Revenue Management determinations of one hotel necessarily act upon the demand for other hotels in the same part or country. However, recent tendencies propose that hotels should join forces with is rivals that consequence in increased figure of formed confederations with each other to maximise their gross ( Chiang et al, 2007 ) Revenue Management s challenges in the cordial reception industry As explained before, Revenue Management finds application to two important industries: cordial reception and air hose. The first one, nevertheless, is much more complex in footings of industry impregnation and suites direction. This creates hurdlings for the optimu m operation of Revenue Management techniques. In the hotel industry Revenue Management can be applied either locally or via centralised system. The 2nd one involves garnering informations and taking determinations from a focal site for other belongingss. In pattern merely a limited figure of hotels and hotel ironss are able to pull off centralized informations processing and hence the bulk of participants on the cordial reception industry opt for belongings based Revenue Management. Recommendations for future research Despite of the acknowledged importance of overbooking as one the most effectual successful Revenue Management techniques used in hotel operation and widely discussed subject in research literature, there are no current surveies discoursing the overbooking direction of Bulgarian hotels and its impact on their operation. Therefore, future research may concentrate on the possible application of Revenue Management techniques to the Bulgarian cordial reception industry. Future surveies may besides concentrate on the demand side of Bulgarian touristry as the state has witnessed fluctuating visitant rates during the past two decennaries despite the turning net incomes generated by the peculiar industry. Decisions In order to last in the ferocious competition and to bring forth more gross while utilizing the same sum of resorts it is necessary and critical to the hotels operation direction to utilize efficaciously its reserve stock list and to increase its tenancy rate ( Hung, 2004 ) . Revenue Management techniques and the theoretical accounts of overbooking if applied suitably would maximise the grosss of hotels ( Kamath et al, 2008 ) . However, the possibilities of client dissatisfaction, and hazard of loss of repute because of denied service, force many hotels to avoid the pattern of overbooking. Therefore, before hotel directors to deicide whether or non to implement overbooking they should first see what Birkenheuer ( 2009 ) explained the best appraisal of hazard and chance will supply the best net income . In this survey we have outlined the dynamic nature of service industries and have demonstrated the importance of Revenue Management and most notably one of its most important facets overbooking. We have narrowed the range of this research down to the cordial reception industry and have found major differences in the demand patterns towards such companies in the former industry. Some clients prefer flexible cancellation footings, while others are non much attentive to that. Hoteliers offer differential pricing to their ain advantage to fudge against fluctuating demand. We have besides found that permutation is one of the most effectual method of pull offing overbooking patterns, but yet a cost/benefit analysis must be performed in order to track down the existent effects. Basically, within the current dynamic determination doing state of affairs in the cordial reception industry, overbooking degrees have been found to hold important gross maximising belongingss. In position of this, through this survey we have discovered some of the main direction aims that could be achieved through overbooking in the model of Revenue Management: net income maximization ; capa city allotment ; maximization of mean gross per client ; maximization of net present value ; and minimisation of client grudges. Finally, as cordial reception industry on a planetary graduated table is a aggregate volume-driven concern, overbooking has become an emerging subject as vacant suites do non convey any net incomes. However, possibly even more important remains the job how to pull off client letdown, in instances they can non be relocated to similar hotels as a consequence of overbooking.

Independent and Dependent Variable Examples

Independent and Dependent Variable Examples The independent variable and dependent variable are examined in an experiment using the scientific method, so its important to know what they are and how to use them. Here are the definitions for independent and dependent variables, examples of each variable, and the explanation for how to graph them. Independent Variable The independent variable is the condition that you change in an experiment. It is the variable you control. It is called independent because its value does not depend on and is not affected by the state of any other variable in the experiment. Sometimes you may hear this variable called the controlled variable because it is the one that is changed. Do not confuse it with a control variable, which is a variable that is purposely held constant so that it cant affect the outcome of the experiment. Dependent Variable The dependent variable is the condition that you measure in an experiment. You are assessing how it responds to a change in the independent variable, so you can think of it as depending on the independent variable. Sometimes the dependent variable is called the responding variable. Independent and Dependent Variable Examples In a study to determine whether how long a student sleeps affects test scores, the independent variable is the length of time spent sleeping while the dependent variable is the test score.You want to compare brands of paper towels, to see which holds the most liquid. The independent variable in your experiment would be the brand of paper towel. The dependent variable would be the amount of liquid absorbed by a paper towel.In an experiment to determine how far people can see into the infrared part of the spectrum, the wavelength of light is the independent variable and whether the light is observed (the response) is the dependent variable.If you want to know whether caffeine affects your appetite, the presence/absence of the amount of caffeine would be the independent variable. How hungry you are would be the dependent variable.You want to determine whether a chemical is essential for rat nutrition, so you design an experiment. The presence/absence of the chemical is the independent v ariable. The health of the rat (whether it lives and can reproduce) is the dependent variable. If you determine the substance is necessary for proper nutrition, a follow-up experiment would be to determine how much of the chemical is needed. Here, the amount of chemical would be the independent variable and the rat health would be the dependent variable. How to Tell the Independent and Dependent Variable Apart If you are having a hard time identifying which variable is the independent variable and which is the dependent variable, remember the dependent variable is the one affected by a change in the independent variable. If you write out the variables in a sentence that shows cause and effect, the independent variable causes the effect on the dependent variable. If you have the variables in the wrong order, the sentence wont make sense. Independent variable causes an effect on the dependent variable. Example: How long you sleep (independent variable) affects your test score (dependent variable). This makes sense, but: Example: Your test score affects how long you sleep. This doesnt really make sense (unless you cant sleep because you are worried you failed a test, but that would be a whole other experiment). How to Plot Variables on a Graph There is a standard method for graphing the independent and dependent variable. The x-axis is the independent variable, while the y-axis is the dependent variable. You can use the DRY MIX acronym to help remember how to graph variables: DRY MIX DÂ   dependent variableRÂ   responding variableYÂ   graph on the vertical or y-axis MÂ   manipulated variableIÂ   independent variableXÂ   graph on the horizontal or x-axis Test your understanding with the scientific method quiz.

Analysis for the 7Cs Framework Assignment Example | Topics and Well Written Essays - 2000 words

Analysis for the 7Cs Framework - Assignment Example With the information provided on the website, it is easy for a potential customer to book a room because the site is enough to keep the visitors updated. All the content available on the website has been developed by the company in an effort to ensure that users of the website are well-informed (164). Community  The Le Meridien website presents a strong community because it promotes interactions between different customers. The website has a page that allows guests or visitors to share their experiences with other visitors. The page is highly interactive because new visitors can post questions to the authors of the current reviews concerning their experience at the hotel. The page serves to create a highly connected community that allows all the users to interact. The page is under the close monitoring by the site owner. Notably, this aspect is a remarkable feature of the Le Meridien website (169).Customization  A close analysis of the Le Meridien reveals that it is generic becau se all visitors to the website see the same phase of the website. The fact that the site is information dominant, it does not present an opportunity for personalization or tailoring by the site owner. All the functions and windows in the website are permanent and are the same for each viewer. Therefore, there is a salient need for the company to introduce a measure of customization so that visitors may experience a measure of freedom and exercise their self-expression (173). The communication between the users and the site owner.